WH Smith North America (WHSNA) which incorporates leading retailer to the airport marketplace Marshall Retail Group, is leveraging Oracle's retail cloud platform to better manage planning and inventory across its 300+ specialty airport and casino stores in the US and Canada.
WHSNA’s stores include company-owned and household brands such as Harley-Davidson, In Motion, LEGO and TUMI.
With Oracle’s AI-backed cloud solutions, the WHSNA planning team can deliver a more accurate inventory plan with optimal assortment, styles and size recommendations, providing the right merchandise in the right brands and locations to create and meet customer expectations.
The brand implemented Oracle Retail Merchandise Financial Planning Cloud Service in just 16 weeks, enabling merchandise and location planners to streamline work and identify opportunities for more profitable inventory investments while ensuring day-to-day decisions align with business objectives. It also leverages Oracle Retail Artificial Intelligence Foundation Cloud Service, part of Oracle Retail Analytics and Planning Cloud Services. The two Software-as-a-Service (SaaS) applications provide extensible analytics and AI to drive optimal planning decisions. Oracle Cloud Infrastructure (OCI) enables the performance and scalability of the Oracle retail solutions.
By choosing a modern, AI-supported platform, we can expand our planning capabilities and streamline business operations while increasing customer satisfaction.”
The brand implemented Oracle Retail Merchandise Financial Planning Cloud Service in just 16 weeks, enabling merchandise and location planners to streamline work and identify opportunities for more profitable inventory investments while ensuring day-to-day decisions align with business objectives.
In 2020, WHSNA also upgraded its in-store technology to Oracle Retail. In 100 days, WHSNA moved its stores to the modern Oracle Retail Store Point-of-Service (POS) with implementation partner BTM Global.
WH Smith North America is one of the first customers to deploy our Oracle retail cloud platform with AI Foundation
“This collaboration was great between WH Smith North America, Columbus Consulting, Oracle, and RetSci.
The collective team managed the scope of the implementation to deliver mission-critical capabilities quickly,” says Bill Zacher, Chief Operating Officer of RetSci.
In 2020, WHSNA also upgraded its in-store technology to Oracle Retail.
In 100 days, WHSNA moved its stores to the modern Oracle Retail Store Point-of-Service (POS) with implementation partner BTM Global.
UK headquartered WHSmith plc operates over 640 stores internationally.
WHSmith North America operates over 320 stores with the company's Rest of the World business operating over 320 stores across 28 countries in Europe, Asia Pacific, the Middle East and India
