Acis Group and MRI Software have been recognised with an award under the ‘Most Innovative Property Service’ category of this year's National Housing Maintenance Federation (NHMF) Awards.
The awards ceremony on 23rd January followed the NHMF's annual conference which is devoted to housing maintenance and organised by asset management professionals.
Acis Group, is a prominent housing, education, and skills provider operating in Lincolnshire, South Yorkshire, Nottinghamshire, and Derbyshire. The award recognises the success of its collaborative partnership with MRI Software, a provider of real estate software solutions, and the impact it has had on the repair and maintenance sector.
The partnership named 'Operative Autonomy’, has redefined the approach to in-house engineers' responses to repairs and maintenance tasks, achieving remarkable results in a mere 12-month period.
This initiative has transformed operational efficiency and made a positive impact on customer satisfaction.
"This award truly celebrates the spirit of innovation and collaboration that defines our partnership with MRI Software," says Greg Bacon, Chief Executive of Acis.
"Together, we have embarked on a journey to revolutionise repairs and maintenance, empowering our in-house engineers to proactively address challenges and deliver exceptional outcomes for our customers.
Congratulations to everyone involved on this well-deserved recognition."
This award truly celebrates the spirit of innovation and collaboration that defines our partnership with MRI Software ...
The success of the partnership is evident in the improvement in customer satisfaction metrics.
Visit www.acisgroup.co.uk.
Real-time feedback from customers is collected through monthly surveys via text and shows the positive impact of the partnership on enhancing their customer experience.
"We are thrilled to have partnered with Acis in driving innovation and excellence in property maintenance," says Lorna Given, Director of Product Management at MRI Software.
"The 'Operative Autonomy' initiative has not only streamlined operations but has also demonstrated our collective commitment to delivering exceptional services and driving positive change in property management.
This award is a testament to the dedication and hard work of both teams."
Visit www.acisgroup.co.uk.
