Minimising Downtime in Commercial Kitchens

An innovative mobile app from Farnek's home maintenance business Hitches & Glitches (H&G) helps restaurant and commercial kitchen operators monitor and manage the maintenance cycle of appliances.

Restaurants and caterers cannot afford downtime in their kitchens, especially during periods of high demand.

But with Computer Aided Facilities Management (CAFM) applications focusing on Mechanical, Electrical and Plumbing (MEP) asset management, H&G identified the need for a dedicated solution for failing appliances and other kitchen assets.

Associate director, Zohaib Azhar, explains: "We found that 90 per cent of assets in commercial kitchens did not have an individual maintenance record, making it extremely difficult to ascertain how long a particular appliance has been in service and virtually impossible to predict how efficiently it would perform in the future.

“With this new mobile application, maintenance teams can create a maintenance record for each individual appliance or asset.

Over time this will identify the number and frequency of asset failure so that predictive, preventative and corrective maintenance schedules can be set up.

Similar assets can also be benchmarked.”

H&G maintenance teams will now be able to assess the life expectancy of kitchen assets and identify any under maintenance as well as over maintenance scheduling.

With this new mobile application, maintenance teams can create a maintenance record for each individual appliance or asset.

That will help restaurant owners and managers to reduce capital expenditure, as assets will have a longer life expectancy with regular maintenance and save money on urgent call outs.

Currently H&G has multiple Annual Maintenance Contracts (AMC) covering kitchens in hospitals, universities, independent restaurants, hotels and specialist retail confectionary outlets.

“What really sets this app apart from anything else on the market is that we have created specific kitchen equipment problem codes for all critical assets, every issue has a call out priority level to attend, contain and rectify an asset failure.

Customers can track the time stamp on the work order, which can be attached to before and after images,” adds Azhar.