Frost & Sullivan Award for ISS Asia Pacific
ISS has again been recognised by Frost & Sullivan for best practice in "Facilities Management Competitive Strategy Innovation and Leadership", at its annual awards ceremony in Singapore.
Frost & Sullivan rewarded ISS for its focus on technological innovation and strategy in delivering optimal customer value, at the annual award ceremony in Singapore earlier this month.
Janice Wung, Industry Analyst Energy & Environment, Frost & Sullivan, said:
"ISS' focus on operational best practice implementation and capacity enhancement is paying off despite the challenging business environment. Initiatives such as proactive skill consolidation and IT adoption allow ISS to strategise solutions and enhance its value-driven service proposition in meeting customer demand."
Frost & Sullivan analysts also highlighted the introduction of the first custom-built app in the FM industry as a turning point in ISS' technological innovation, as well as the partnership between ISS and IBM, standing out for its strategic value built around the customer demands.
André Pagels, Regional Director of Strategy & Transformation, ISS Asia Pacific, said:
"This is the second year in a row we receive this award and once again, we are very proud and honoured. We operate in a rapidly changing business environment where some key factors for success include being strategic agile, having not only strong customer relationships, but more importantly strategic partnerships and the ability to act with speed to meet customer demands."
ISS Asia Pacific Pte Ltd has been a strong leader in implementing FM best practice strategies and in 2016 reached 90% customer retention and won new contracts with reputable brands.
"At ISS, we are true to our strategic choices and we act with speed and agility. However, we would not have success without our hardworking employees across the region. On behalf of our Regional Leadership Team, I would like to thank each and one of our 204,047 employees for delivering outstanding service experiences to our customers day in and day out."
About The Frost & Sullivan Awards
Frost & Sullivan's Best Practices Awards recognise companies throughout a range of regional and global markets for superior leadership, technological innovation, customer service, and strategic product development. Frost & Sullivan's intent is to help drive innovation, excellence and a positive change in the global economy by recognising best-in-class products, companies and individuals.
