ISS UK Introduces New Staff Training and Development Programme
ISS UK has revolutionised its training by introducing 'I can at ISS', a fully integrated programme endorsed by the British Institute of Facilities Management (BIFM) which can is accessible to all company employees at every stage of their career.
The five stage training and development framework is suitable for all staff, from first day entrants to those wanting to have a long term career path with ISS. The whole programme was the first to gain endorsement from BIFM, which is the professional body for facilities management.
Linda Hausmanis, Director of Education at BIFM, said:
- It's an amazing piece of work that has been undertaken by ISS, and because it is a BIFM endorsed scheme the content has been mapped against proven international standards; so the skills are transferable.
'I can at ISS' first rolled out in the ISS Public Sector side of the business and is being implemented across all sectors to fully equip ISS employees with the right skills, knowledge, and behaviours for them to perform in their roles and achieve their potential.
Jane Leeming, Director of Learning and Development for ISS UK & Ireland, explained:
- We started with our frontline people as they have the biggest impact on our customers and clients. We have developed training which is specific to their job role, within each service segment. In one of the Healthcare pilot sites we witnessed improvements on one of the wards, which achieved a 100% audit for the first time: Both the service manager and the healthcare audit team identified improved performance (as a result of the pilot) as a key driver in the score.
The training programme has also been shortlisted by the Chartered Institute of Personnel Development CIPD) for the prestigious CIPD People Management Awards, 2015.
