A 40-year Partnership
This week ISS completed 40 years of service to Nordea under a partnership that began in 1976 with the delivery of cleaning services and has expanded to include a full complement of integrated facility services in buildings across the Nordic region.
Over the past 40 years, the relationship has evolved tremendously. From the start in 1976, where ISS simply provided cleaning services to "Privatbanken", to 2005 where the two partners established a key account relationship aimed at delivering multiple services to Nordea. In 2013, Nordea and ISS formed a true strategic partnership, where ISS delivers Integrated Facilities Services to Nordea employees and buildings across the Nordic countries, facilitating the purpose of Nordea and creating better workdays.
Ove Hygum, Managing Director, Group Workplace Management at Nordea Bank said: "ISS is truly a strategic partner to Nordea. It is very important to us that our partners share our vision. Nordea has a customer vision to be easy to deal with - this means that the workday of our employees also has to be as seamless and productive as possible. Together with ISS, our focus is to create the best possible working environment for Nordea's employees and the best possible experience for the customers visiting Nordea's facilities."
Troels Bjerg, Regional CEO, ISS Northern Europe, said:
"It is a privilege to work for a customer like Nordea. Not only because we have worked together for 40 years, but also because Nordea is an innovative partner always willing to try new ideas and service concepts. Nordea has a very strong focus on their employees' well-being and we are happy to play an important role in creating an effective work environment in Nordea. We have introduced our special touchpoint methodology, which is focused on creating great service moments for everyone at Nordea."
All 300 ISS employees serving Nordea have been trained in the "Service with a Human Touch" and empowered to provide the very best service every day. ISS and Nordea are also using systematic feedback provided by Nordea employees to continuously improve what we do and encourage even higher levels of satisfaction.
ISS has developed a short animated video about the partnership with Nordea. You can watch the video here.
