UK supply chain risk management services provider CHAS has been recognised with a Feefo Platinum Trusted Service award.
Created by Feefo, a review platform used by over 3,500 brands including Next, Vauxhall, Iceland, Mazda, Expedia, Michael Page and JCB, "Trusted Service" awards are reserved for businesses that receive the highest number of reviews and ratings.
Feefo describes accreditation as "unique", since it is based purely on interactions with real customers and all reviews are verified as genuine.
Platinum Trusted Service awards are earned by businesses that have achieved Gold standard for three consecutive years.
The Feefo Gold Trusted Service award recognises those which have collected at least 50 Feefo reviews in a single year and achieved a service rating of at least 4.5.
CHAS managing director, Ian McKinnon, says:
"We’re thrilled to receive the Platinum Trusted Service award from Feefo.
It recognises how hard we’ve been working over the years to give great experiences to all our customers, who are the most important judges of what we do., We pride ourselves in our customer service and are constantly improving our systems to give our customers a seamless, hassle-free experience from payment to accreditation.
We’re committed to delivering the highest quality of service which is shown with winning this award.
Feefo has enabled us to consistently improve throughout 2019 and now we’re looking forward to another successful year ahead."
Steph Heasman, director of customer success at Feefo, adds:
"The Trusted Service award has always been about recognising companies that go way beyond the norm in customer experience and generate great feedback from happy customers.
"This year we’ve been delighted to see so many companies using Feefo to provide outstandingly high levels of all-round service – it’s what Feefo is all about.
We help our clients give their customers the best experiences possible.
I’m confident we’ll see more success from businesses partnering with us throughout 2020.
"Feefo is all about powering up customer experience, which is why we have introduced our new Platinum category.
Clients told us they want recognition for achieving our demanding Gold award standard over a longer period.
Our new Platinum award is earned by companies that achieve a Gold rating in three consecutive years.
It’s a tough challenge and very-well deserved by those that earn it."
