Smart scheduling has replaced manual spreadsheets at the Berkshire-based provider of lighting maintenance and electrical compliance services, ElectriQL.
Implementing Totalmobile's dynamic workforce scheduling platform brings the company a step closer to providing fully automated, real-time scheduling system to ensure they get the right engineer to the right job faster and with less admin.
With engineers strategically positioned nationwide, each managing multiple site visits daily and servicing thousands of customer sites each year, scheduling requires sophisticated coordination.
While ElectriQL's had previously utilised digital tools, they recognised an opportunity to further improve efficiency, job allocation, and customer service.
Totalmobile's cloud-based scheduling platform provides just that: seamless integration with ElectriQL’s existing infrastructure while introducing a new level of automation and real-time updates.
Chris Morton, Associate Director, says: "Our commitment to technology and continuous improvement has always been strong.
Transitioning to Totalmobile’s dynamic scheduling solution is an exciting step forward in enhancing our existing digital systems.
This new platform significantly reduces manual intervention and accelerates job allocation, enabling our engineers to focus on doing what they do best - delivering great service to our customers.
Totalmobile has been a fantastic partner, tailoring the system to suit our needs and helping us unlock further efficiencies.
ElectriQL's move to dynamic scheduling is the perfect example of how digital transformation delivers real, measurable benefits to businesses.
We're excited about what's next as we continue working together."
The new system automatically assigns jobs based on engineer availability, location, and skills – improving accuracy and reducing administration workload.
Office teams can now monitor job progress in real-time, helping ElectriQL maintain its high service standards and respond even quicker to changing needs.
Rob Gilbert, Managing Director of Commercial & Infrastructure at Totalmobile, adds: "ElectriQL's move to dynamic scheduling is the perfect example of how digital transformation delivers real, measurable benefits to businesses.
By improving job allocation for their engineers, they're now not just saving time; they're improving service quality for their customers and operational efficiency.
I'm really looking forward to seeing how our technology continues supporting their ongoing growth."
Looking ahead, ElectriQL expects even greater efficiencies in the coming months.
With real-time tracking, it will be able to monitor job performance, SLA targets, and engineer productivity, ensuring continuous advancements across the business and enhanced service delivery.
