Research from MRI Software suggests digital transformation is essential to the continuing success of the facility services sector in South Africa.
Facility managers surveyed for the report call for smarter technology and greater support as workloads and budget pressures mount.
They also indicate they are feeling the pressure of heavy workloads, outdated infrastructure, and tight budgets - yet they remain optimistic about the power of technology and AI to transform their workload.
The Voice of the Facility Manager 2025 surveyed over 350 facility management professionals across the EMEA region, with South Africa representing the largest share (44%).
The findings shine a spotlight on the local state of facility management - from daily demands to strategic outlooks.
“Facilities managers in South Africa are navigating a perfect storm of resource constraints, aging equipment, and rising expectations,” says Mark Fairweather, Managing Director, Africa at MRI Software. “Yet, despite these challenges, the industry is resilient and optimistic.
Key findings - South Africa in focus:
This report is a call to action - for smarter tools, stronger investment, and greater strategic recognition of facility management's role in organisational success.
Despite the pressures, there is strong loyalty to the profession - 73 per cent of respondents expect to remain in facility management for the next five years. “What’s clear is that the future of facility management is digital, data-driven, and sustainability-focused,” adds Fairweather. “Technology adoption - especially AI - is no longer optional.
It’s essential for operational resilience and future growth.”
Sector in transition
The report shows that experienced facility managers are more likely to report job satisfaction and better work-life balance - but also flag growing concern over training gaps.
Visit: www.mrisoftware.com/za.
“With rising complexity and a growing skills gap, facility management leaders must not only modernise systems, but also invest in people,” says Fairweather. “This is how we’ll future proof facility management in South Africa.”
Visit: www.mrisoftware.com/za.
