Elior UK has achieved a double win in the 'Non-matchday mystery shopper' category of this year's Stadium Events & Hospitality Awards taking home gold for its work with Rangers Football Club and bronze for its contract with Rotherham United Football Club.
A panel of independent judges deliberating under the watchful gaze of hospitality sales consultancy Sandown Effective Sales Solutions, recognised the contract caterer for excellence in handling inbound corporate and business event sales enquiries, and the subsequent customer journey experience. Awards were determined through an anonymous process, with judges only provided with the names of venues. Entrants were assessed on criteria including responsiveness, professionalism, sales approach and communication follow-through.
"We're immensely proud to receive both gold and bronze in this challenging category," says Craig Stewart, managing director stadia at Elior UK. "These awards reflect real-world customer journey experiences. It's a genuine testament to the dedication and expertise of our stadia teams."
Steve Coakley, commercial director for Rotherham United FC, adds: "We recognise the effort and work Elior put in to delivering outstanding customer service and driving event conversion at the venue. Over the last 12 months we have seen considerable growth in our non-matchday business."
Josh Hollywood, head of corporate at Rangers F.C., comments: "Feedback from our guests is always outstanding and it's great for both the club and Elior to receive this outstanding recognition.
"This accolade is testament to the fantastic working partnership we have, and the great experience we deliver."
