ExCeL London is the first event space in the United Kingdom to open a frictionless checkout-free store with the launch of ‘Market Express’.
Conceived by the venue operator and it's long-standing catering partner Levy UK + Ireland, the store is powered by Amazon’s Just Walk Out technology and expected to speed up the customer journey by removing any need for queuing to pay.
Just Walk Out technology is made possible by artificial intelligence which accurately determines who took what in any retail environment.
With some 400 events and four million visitors every year, we are constantly looking at ways to further enhance our customer journey.
Market Express which was developed for ExCeL by Levy UK+I’s multi-disciplined service solution – BUILT by Levy, offers an extensive retail selection including hot beverages, nutritious grab-n-go hot meals, sweet and savoury bakery items, salads, sandwiches, a wall of fridges stocked with soft drinks, fruit juices, and milk-based drinks.
The snack range includes fruit, nuts, granola bars, cereal, biscuits, crisps, sweets, and chocolate; plus, essential convenience items from medical supplies and toiletries to reading glasses and umbrellas.
Rak Kalidas, MD of BUILT by Levy, says: “We’re excited to be part of another industry first and bring checkout-free technology to visitors of ExCeL.
This follows the successful launch of frictionless kiosks within the Levy UK + Ireland stadia portfolio, so we know we have a winning formula which will transform the customer journey.”
Simon Mills, Chief Commercial Officer at ExCeL, adds: “With some 400 events and four million visitors every year, we are constantly looking at ways to further enhance our customer journey.
Through our partnership with Levy UK+I, we can now provide a better, faster experience using proven safe technology, allowing more time for visitors to network, learn and trade around their event.”
We’re thrilled to collaborate with London’s largest event venue ExCeL
ExCeL was also the first UK venue to be awarded PAS 2060 certification, the only internationally recognised standard for carbon neutrality.
