Edinburgh Airport has selected OCS to support passengers with reduced mobility (PRMs) as part of its commitment to ensuring facilities are accessible to all travellers.
Under the terms of the agreement, OCS will provide round-the-clock assistance to ensure the safe passage of passengers between the airport's terminals and aircraft, working closely with airlines and handling agents to define arrival and onward set down or pick up points - including facilities used for check-in, security, boarding and disembarking, and to support missed and delayed flights.
The service is underpinned by bespoke technology which enables passengers to register once and then receive a personalised service each time they fly in or out of Edinburgh Airport based on their previous preferences and requirements – where possible with the same team member.
The number of PRMs travelling is growing steadily so understanding the requirements and potential issues is of increasing importance to both airlines and airports alike.
This has also proven to reduce the number of passengers who do not book assistance in advance ensuring a better service for all.
A team of over 130 will transfer to OCS under the UK's TUPE regulations and immediately undertake a rigorous, bespoke training programme that has been developed at Glasgow Airport, Southampton Airport and Bristol Airport where the company delivers a similar service.
They will also benefit from broader career development and job opportunities, in line with the company’s values of giving colleagues the tools to enable them to thrive and be the best they can be.
Richard Marshall, sector Managing Director at OCS, says: “The number of PRMs travelling is growing steadily so understanding the requirements and potential issues is of increasing importance to both airlines and airports alike.
Our team members are often the first and last touchpoints at the airport and we ensure that they are knowledgeable, empathetic, and engaging, with a clear objective to deliver the best possible customer service.”
"OCS’s experience within the aviation industry will allow us to maintain that high standard and work together to make improvements where we can.”
We are proud of our Very Good rating for our PRM and Special Assistance provision and we want to ensure that we provide a service that grants everyone the same access and experience no matter the circumstances.
