The PSNI Global Alliance of technology integrators and service providers will launch a new Global Service and Support Network Operations Center (NOC) and Help Desk for enterprise customers at ISE 2024.
NOC demonstrations on a replicated service desk will be available at the organisation's exhibition stand in Hall 2, V300 throughout the four-day event.
Powered by Diversified’s Pulse, a tenured PSNI Certified Solution Provider, the Service and Support platform delivers a global service solution with advanced remote monitoring, diagnostics, global help desk, and onsite services.
Combined with PSNI’s 250+ certified locations worldwide, this is an unrivaled service solution for clients seeking ongoing support and proactive monitoring and maintenance of their AV/UCC solutions.
Steve Riley, PSNI’s Director of Professional Services, explains: “We have worked long and hard to deliver a NOC service solution that will hugely benefit our Certified Solution Providers and their clients and can’t wait to show it in Barcelona.
Our aim is to provide maximum uptime in system performance for enterprise customers, coupled with Tier 3 dispatch support through our more than 250 support locations worldwide.
The PSNI supported resources will be scalable, sustainable, and flexible.”
The service partnership enables organisations to ensure security, stability, and longevity across their AV and IT operational landscape.
Combining PSNI’s global strength, the service provides deep expertise in networked technology with a proven track record of supporting highly visible, business-critical operations worldwide to monitor, manage, report, and analyze the IoT landscape.
Chris Miller, Executive Director of PSNI Global Alliance, says: “We are extremely excited to showcase our new NOC and Global Help Desk at ISE, which will further foster long-term partnerships and ensure maximum performance and cost-effective efficiency across the Alliance.
The Alliance is uniquely positioned to deliver Tier 1-3 services—from Help Desk to onsite dispatch—through the connected network of more than 250 licensed locations.
To schedule a demonstration of PSNI's Service and Support capabilities, visit https://psni.org/resources/events/psni-at-ise-24/.
The PSNI Service and Support NOC subscription are available through its Certified Solution Providers (CSPs) worldwide.
For on-site support, licensed Certified Solution Providers participate in the global dispatch program of over 250+ locations worldwide, providing total peace of mind that global projects receive support wherever they are in the world.
Other key benefits of PSNI Service and Support include:
ISE 2024 will take place from January 30th until February 2nd at the Fira, Barcelona.
For free registration, visitors can book using PSNI’s unique access code: 8FZOCGJH.
To schedule a demonstration of PSNI’s Service and Support capabilities, visit https://psni.org/resources/events/psni-at-ise-24/.
