Intesia Group is strengthening its ability to deliver consistent, high-quality facility services to the European retail sector by digitally enabling and standardising its operational and field service processes with Planon's Facility Services Business Solution (FSBS).
The decision to adopt the FSBS platform aligns with Intensia's strategy of modernising and harmonising its IT landscape, with the group prioritising improvements in data quality, user-centred workflows, system integration, mobility, BIM, IoT and advanced analytics.
By adopting Planon FSBS, Intesia will enhance a broad range of core processes:
- Work order and ticket management, including routine, reactive, and SLA-driven workflows.
Preventive maintenance, with standardised, cyclical planning and guided field execution. - Mobile operations, leveraging Planon's Mobile Field Services App for inspections, documentation, and real-time updates.
- Subcontractor collaboration, supported through integrated portals, procurement configurations, and automated communication flows.
- Financial process automation, including quote approvals, ERP integrations, and OCR-based invoice processing.
- Planon's FSBS Accelerator, a preconfigured set of best-practice workflows aligned with Intesia's operational needs, will reduce implementation time and support consistent adoption across countries. The platform's open, scalable architecture and standardised business protocols enable seamless information exchange between Intesia, its clients, and subcontractors, strengthening multi-stakeholder collaboration.
"Selecting Planon is a key milestone in advancing our digital transformation journey," says Andreas Thamm, Managing Director, Intesia Group. "Together with products like EcoStruxure Building Activate, FSBS enables us to create a connected digital chain - from location-level monitoring and control to operational service delivery and commercial processes.
Peter Ankerstjerne, Planon CEO, adds: "We are proud to partner with Intesia Group as it scales its digital capabilities across Europe.
"Our FSBS solution and Accelerator framework will provide Intesia with a future-ready operational platform that connects people, buildings, and processes, enabling automation, data-driven decision-making, and continuous service improvement."
Based in southern Germany, Intesia operates through subsidiaries in Austria, Italy and France while maintaining an active presence in Switzerland, Liechtenstein, the Czech Republic and Sweden.
