Hi Said - Garden Court Chambers, the largest barristers' chambers in London, is simplifying and enhancing the communications facilities it provides for its barristers, clerical and admin staff with a digital workplace solution built on the Avaya OneCloud™ UCaaSplatform. Barristers' work is unpredictable and often they need to be available 24/7, so they need a digital workplace with always-on access to information from any location, at any time.
The recent rapid transition from limited on-premise communications facilities to Avaya Cloud Office protected the barristers' business and delivered a 24/7 frictionless digital workplace for a team- and client-centric experience.
Full press release below. Please let me know if you would like images, further information, or a briefing.
Many thanks,
Josh
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Garden Court Chambers Transforms Barristers' Communications with Fortay Connect & Avaya OneCloud™ UCaaS
● Rapid transition from limited on-premise systems to Avaya Cloud Office™ protected business and delivered a 24/7 frictionless digital workplace for a team-centric experience
Guildford, UK - 16th June, 2021: Garden Court Chambers, the largest barristers' chambers in London, is enhancing and simplifying communications and collaboration for its barristers, clerical and admin staff with a digital workplace solution built on the Avaya OneCloud™ UCaaSplatform and leading partner Fortay Connect. With installation of Avaya Cloud Office™ by RingCentral® and migration of 275 users completed in record time during April, communications at the Lincoln's Inn-based chambers were transformed into a flexible, always-on video conferencing and workstream collaboration solution to support working from anywhere.
Client experiences matter when calling for legal advice, and the experiences of the legal team and ability to efficiently connect to the client also matter. Garden Court Chambers' previous communications system had traditional phones on each barrister's desk with calls transferred through the switchboard. This was a limited way of working. It meant a receptionist had to be on-site to manage the switchboard and, with only a few licenses available, video conferences had to be set-up by staff. Barristers were unable to move quickly to fulfil their own business needs - to find a phone number they had to call reception, and requests for expensive licenses to alternative video conferencing apps were becoming more frequent. In addition, although it was usual for barristers working away from the chambers to provide clients with their mobile numbers, transferring calls between mobiles was arduous and call-forwarding from a desk phone to a mobile number could only be done by the IT admin logging into the phone system.
"Barristers' work can be unpredictable and often they need to be available 24/7, so they need a digital workplace without departmental silos, always-on access to information from any location, at any time, and persistent, group workstream collaboration for a true client- and team-centric experience," says Dan Bunce, IT Systems Project Manager for Garden Court Chambers. "With Avaya Cloud Office, our barristers get a single number for calls, chat, video meetings, file sharing and continuous collaboration that reaches them wherever they are, on whatever device they're using. They can also easily manage their own preferences for call forwarding, availability, presence, messaging, and video meetings, removing the burden from IT admin, staff and reception."
Fortay Connect worked as a trusted advisor to Garden Court Chambers, and were able to understand their requirements, provide market insights and optimise the evaluation process. Following a competitive proposal, Garden Court Chambers chose Avaya Cloud Office for its ability to deliver a world-class all-in-one cloud communications solution as well as stand-out features such as call analytics, straightforward billing and ease of-use.
"I particularly wanted call analytics so I could investigate reasons why video or sound might be poor and fix it. Simple billing was also important. Unlike other solutions, Avaya's pricing is transparent and granular with a single predictable monthly bill and no hidden tariffs or monthly hardware costs," says Dan Bunce. "The speed of deployment by Avaya and Fortay Connect - in under a month - ensured no working days were lost, which was crucial in protecting the barristers' business."
Steve Joyner, Managing Director UK&I Avaya, said: "It's great to see Garden Court Chambers empower its barristers with Avaya so they can move forward into the dynamic and collaborative new world of work with a communications technology platform that supports the often-unplanned nature of their profession. The barristers can now depend on a workstream collaboration solution that is reliable, secure and delivers great experiences for them, their clients, partners and chambers' staff, whether in the office, home or mobile."
Avaya OneCloud UCaaS solutions have transformed the traditional video meeting to help businesses meet the challenges of an unpredictable, work-from-anywhere world through continuous, multiexperience collaboration that empowers teams to be productive across departments and locations whilst avoiding video call fatigue.
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About Fortay Connect
Fortay Connect are experts in Customer Experience & Unified Communications, partnering with the market leading vendors to transform the way your people collaborate and how you engage with your customers. Our mission is simple, to improve the way your business interacts with its customers and as a team. We possess the industry's highest achievable accreditations and help customers transform their communication across the globe. Meaning our customers can focus on running their business, not managing their IT. For more information, visit www.fortayconnect.com
About Avaya
Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at http://www.avaya.com
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Joshua Asiko (he/him) • T: +44 207 559 5626 • M: +44 7880 064 397
